Frequently asked questions

Last Updated Feb 2024
Getting started
What Cryptocurrencies and Chains Does BoomFi Support?
BoomFi supports Ethereum, Polygon, BNB Chain, Solana, Arbitrum, and Tron We plan to add more soon. To see the most current list of our supported cryptocurrencies and blockchain networks, please visit here.
Pricing
What are the fees associated with BoomFi?
For the most current information on our pricing, including crypto processing fees, swaps, and fiat off-ramping, please refer to our detailed pricing page here. We ensure transparent and up-to-date details to help you make informed decisions.
Technical Support
What to do if I encounter an issue with BoomFi?
For any issues you face, feel free to reach out to us directly at support@boomfi.xyz for assistance.
Account Management
How do I add a team member to my merchant account?
Quick Steps to Add a New Team Member:

Navigate: Go to the Team tab in the settings.
Add User: Click + Add User on the right side.
Enter Details: Type your teammate's email and select their role. Invite: Click Invite to send them an email invitation.
This streamlined process allows you to easily expand your team within your merchant account.
Product Info
What Payment Types Are Available with BoomFi Crypto Payment Links?
Three types: one-time payments (e.g., annual memberships), recurring subscriptions (e.g., monthly services), and usage-based payments (e.g., charges based on monthly usage).
How Can Customers View and Manage Their Subscriptions?
Customers paying with crypto through BoomFi have easy access to their transaction history. By logging in with their wallet on our platform, they can view all subscriptions across various merchants. This includes managing subscriptions and adjusting spending limits. Our system is fully hosted, providing a hassle-free experience.
Is it possible to personalize my brand on the checkout page?
Indeed, you have the option to personalize the checkout page by incorporating your brand's logo, business name, and optionally adding a notification email and webhook URL, all to improve the customer experience.
What Data is Needed for BoomFi Usage-Based Billing?
For accurate invoicing with usage-based billing, BoomFi requires the customer's ID, the associated plan ID, the usage metric, and the usage data. With these inputs, BoomFi precisely calculates the charge based on your pricing structure.
Is BoomFi a custodial or non-custodial platform?
BoomFi functions as a non-custodial payment gateway, ensuring direct transfers between customer and business wallets without holding any funds.
Can BoomFi convert crypto to fiat currency?
Absolutely, BoomFi provides cryptocurrency off-ramping services, ensuring compliance through its license as a European VASP. Our services are designed for businesses, offering bank on/off-ramping with Virtual IBANs, and supporting multiple currencies including USD, EURO, and GBP with real foreign exchange rates and no hidden fees.
Does BoomFi's checkout process accept card payments alongside cryptocurrency?
Absolutely, BoomFi's checkout supports card payment methods, providing your customers with the flexibility to choose between crypto and card payments from a single checkout interface.
Does BoomFi offer Crypto Payouts?
Yes, BoomFi supports (bulk) cryptocurrency payouts across major blockchains and currencies. Options include manual entry or CSV uploads with no limit on batch size, along with real-time payment processing for both the initial and final stages of settlement.
Can businesses integrate with API?
Indeed, businesses can integrate with APIs to accept cryptocurrency payments for all of their business needs. You can find detailed technical documentation on how to do this here.
Do you support varying subscriptions?
BoomFi functions as a non-custodial payment gateway, ensuring direct transfers between customer and business wallets without holding any funds.
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